Sending suspicious files automatically

To get the most out of the quarantine feature it is advisable to let automatically send files stored to our experts for analysis. In this way we can provide an update as rapidly as possible.
 

For these items to be sent we require your consent. You may have done this if you enabled the option to allow the information to be sent when you installed the program. If you did not do it during installation, you can do it now by following these steps:

1. Click on Preferences in the main window of the program.

2. In the General tab, enable the option Automatically send items as they enter quarantine.

Sending suspicious files manually

Even if you have enabled automatic sending of suspicious items, you can still send suspicious files to our experts whenever you want. To do this, follow these steps:

1. Click Quarantine in the main window.

2. Select the file (or files) in quarantine that you want to send and click Send to .

Note: You can select more than one file at the time by pressing the Ctrl key on your keyboard while clicking the files).

3. You will see a wizard that will take you through the process. Follow the instructions displayed on screen.

You can also send files to our experts from the application icon on the Windows Taskbar (next to the system clock):

1. Right-click on the icon in the system tray, next to the clock.

2. Click View files in Quarantine (this option only appears if there are files in quarantine).

3. Select the file or files you want to send and click Send.

4. Follow the instructions displayed on screen.

Every time there is an update, quarantine checks to see if files stored can be securely returned to their original location. When this is possible, a message appears to notify you.

You can also move files in quarantine to the original location whenever you want. To do this:

1. Select the file or files in quarantine.

2. Click Move to disk.

You can also restore files in quarantine using the right-click menu. To do this, right-click on the files and select Restore.
 

Once you have restored the files to their original location you can use them normally.

You can also delete files from quarantine whenever you want. Select the files you want to delete and click Delete. You can also right-click it and then select the Delete option.

Quarantine storage space can also be used up. When this happens, it is important to remove unnecessary items from quarantine. When the quarantine is full, will display a message informing you.

You can get more information about files in quarantine if they represent a threat. To do this, right click on one of the files in quarantine and select Show information.

makes frequent checks on the status of files in quarantine. When it does this, it will disinfect them if possible, returning them to the folder in which they were originally located. If you want to make these checks and a specific time, use the Update option in quarantine.

This option is available when you right-click on files in quarantine.